After submitting your order, you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this will be the only acknowledgment that you receive when ordering online, it is important that you accurately provide your e-mail address. While we make every effort to have all merchandise in stock, there may be times when we are out of stock or an item has been discontinued by the manufacturer. You will be notified by email of any backorders or discontinued items. Please note, due to spam protection measures by AOL, Hotmail, and other popular email programs, emails may not reach the customer. Please check your spam folders for any emails that may have been sent by SashaFranke.com.
Special Order Items
Items marked with “Special Order” are items that are not stocked. These items are shipped from Europe, however, are made available to our customers. Special Order items are purchased by SashaFranke.com on behalf of the customer.
Delivery Time for Special Order Items
Customers should anticipate a wait time of up to 21 days.
contact Information for Special Order Items
Should you have any questions regarding your Special Order, you may email Customer Service at firstname.lastname@example.org.
Payment and Return Policy for Special Order Items
Special Order items orders are placed with the supplier on behalf of the customer by SashaFranke.com. We charge no fee for our Special Order program, however, payment for Special Order items will be charged at the time the order is placed by the customer. We cannot accept returns on intimate apparel.
A low flat rate fee of $7.00 is available for all domestic shipments. Shipping time, once delivered to the post office, is approximately 2-7 days depending where you are located. Free shipping is offered on orders $80.00 or more on domestic orders.
Express shipping is offered at a flat rate fee of $21.00. Shipping time, once delivered to the post office, is approximately 1-2 days depending where you are located.
We offer two methods of shipping for International shipments.
Customers may choose a flat shipping rate of $22.00 for Canadian shipments and $26.00 for all other international shipments. For Express shipping the rate is $48.00. Please note, this shipping method is not guaranteed nor does it provide accurate tracking information. By choosing this lower cost shipping alternative, the customer assumes full responsibility for their package once SashaFranke.com delivers the shipment to the post office. This means that the customer has no recourse or claim against SashaFranke.com for non-delivered orders and/or orders lost. Shipping time, once delivered to the post office, is approximately 6-15 days
If items are back-ordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. All back-ordered items ship out via standard delivery service. The customer can cancel their order in 24 hours of knowing an item is back-ordered. A refund will be issued after the customer has canceled their order.
Shipments include delivery confirmation, which the customer agrees is acceptable determination of shipment delivery and receipt by customer
SashaFranke.com ships to any valid address, including, but not limited to: APO's, PO boxes, US territories and international destinations. Your packages are shipped via USPS. The shipment method is determined by the customer when placing their order and based on their shipping address and speed of service selected. Shipping and handling fees are non-negotiable and non-refundable.
We respect our customers' needs for discretion. All orders are shipped discreetly. We want to ensure all orders shipped from SashaFranke.com are damaged free to all our customers. The shipment method is determined by the customer when placing their order and based on the shipping address and speed of service selected. Shipping and handling fees are non-negotiable and non-refundable.
We accept Visa, Discover, MasterCard, American Express and PayPal. Your credit card will be charged when your order is placed. Our credit card transactions are always secure using the latest encryption technology. No shipment will be sent until the credit card information is confirmed accurate. International shipments over $150 may require payment via wire transfer. We will contact you if this is a necessity Fraud Protection
For fraud protection all domestic and international orders are required to have matching billing and shipping addresses. NO EXCEPTIONS!
What happens if my order is delayed before or after it has been shipped?
SashaFranke.com will not be held responsible under any circumstances for delays in delivery of your order, and any associated damages, due to delays in carrier delivery, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, floods, fire, civil disobedience, lockouts, strikes, freight embargoes and acts of federal, state or local government.
(No Orders are shipped on the following Holidays)
January 1 - New Years Day
January 16 - Martin Luther King Jr's Birthday
February 28 - Presidents Day
May 28 - Memorial Day Holiday
July 4 - Independence Day 4th Of July
September 2 - Labor Day Holiday
October 14 - Columbus Day
November 28 -29 - Thanksgiving Day
December 24- 25 - Christmas Day
SashaFranke.com abide by this Policy. We want our customers satisfied with our service and our merchandise. Thank you for choosing SashaFranke.com for your lingerie needs.